Guest Experience Lead: Elevate Service & Leadership

Lululemon Athletica; Massachusetts; On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Parental leave top-up

Development courses

Job summary

lululemon is seeking a Guest Experience Lead to join our store leadership team in Massachusetts. You will oversee the guest experience on the floor, provide technical product education, and drive daily sales targets through your team.

You will participate in hiring decisions, coach team members, and act as Supervisor on Duty when needed. The role emphasizes inclusivity, collaboration, and building a high-caliber guest connection.

Qualifications

• Minimum 1 year in retail or customer experience.
• Experience in leading, mentoring, or delegating.
• Education: High school diploma or equivalent.
• Able to travel to assigned store.

Responsibilities

• Lead from the floor to deliver exceptional guest experience.
• Provide ongoing product education to guests.
• Open and close store per procedures.
• Review daily metrics and drive sales goals.
• Support store hiring, onboarding, and training.
• Provide feedback and recognition to team members.

Skills

Retail experience

Customer service

Leadership

Mentoring

Education

High school diploma

Retail leadership experience

Job description

lululemon is seeking a Guest Experience Lead to join our store leadership team in Massachusetts. You will oversee the guest experience on the floor, provide technical product education, and drive daily sales targets through your team.

You will participate in hiring decisions, coach team members, and act as Supervisor on Duty when needed. The role emphasizes inclusivity, collaboration, and building a high-caliber guest connection.