Guest Experience Lead - Elevate Store Experience & Team

lululemon; Schaumburg (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan matching

Employee discount

Yoga classes

Parenthood top-up

Development courses

Mentorship programs

Leadership series

Job summary

lululemon is seeking a Guest Experience Lead to ensure a premier in-store experience by educating guests on products and brand value. You will lead from the floor as part of the store leadership, guiding daily sales and team performance while contributing to hiring decisions and on‑duty supervision.

The role emphasizes inclusive leadership, coaching, and dynamic floor presence to meet guest needs and drive store results across shifts and events.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• For experiential stores with food/beverage service: certification not required here

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives education and assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Prepare for in-store readiness and maintain operational excellence throughout shift.
• Open and close the store in accordance with procedures.
• Review daily business data to track progress toward sales goals and motivate the team.
• Participate in hiring, onboarding, and training of team members.
• Provide direct feedback and coaching to teammates to support learning and development.
• Foster a respectful and inclusive team environment with strong working relationships.

Skills

Guest experience

Leadership

Communication

Teamwork

Education

High school diploma

Job description

lululemon is seeking a Guest Experience Lead to ensure a premier in-store experience by educating guests on products and brand value. You will lead from the floor as part of the store leadership, guiding daily sales and team performance while contributing to hiring decisions and on‑duty supervision.

The role emphasizes inclusive leadership, coaching, and dynamic floor presence to meet guest needs and drive store results across shifts and events.