Guest Experience Lead — In-Store Leader & Educator

lululemon; New Jersey; On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure top-tier in-store experiences. You will lead from the floor, coach teammates, and drive sales while maintaining an inclusive environment. You will oversee store readiness, staffing decisions, and on-duty supervision to meet daily targets and support customer needs.

The role emphasizes team leadership, daily performance tracking, and hands-on coaching to deliver exceptional guest service in a fast-paced retail setting.

Qualifications

• 1 year retail or customer experience (guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent or above.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives it and assist when needed.
• Move dynamically and lead from the floor as Supervisor on Duty to fulfill business, team, and guest needs.
• Conduct preparation activities to ensure in-store readiness and maintain operational excellence during shifts.
• Open and close the store in accordance with procedures.
• Review daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection and onboarding.
• Provide feedback and coaching to team members to support learning and development.

Skills

Guest experience

Leadership

Teamwork

Adaptability

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead to ensure top-tier in-store experiences. You will lead from the floor, coach teammates, and drive sales while maintaining an inclusive environment. You will oversee store readiness, staffing decisions, and on-duty supervision to meet daily targets and support customer needs.

The role emphasizes team leadership, daily performance tracking, and hands-on coaching to deliver exceptional guest service in a fast-paced retail setting.