Guest Experience Leader: Frontline Store Impact

Lululemon Athletica; California; Hybride; USD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Retirement plan matching

Career development

Résumé du poste

lululemon is a retailer focused on performance apparel and transformational experiences. We are seeking a Guest Experience Lead to ensure a premium in-store experience by educating guests about product and brand value.

The role sits on the store leadership team, driving sales and guest satisfaction while supporting hiring, coaching, and daily operations. Shifts vary and require flexibility to meet store needs.

Qualifications

• 1 year retail or customer experience (guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsabilités

• Lead from the floor to deliver an exceptional guest experience
• Provide technical product education to meet guest needs
• Oversee or assist on the Supervisor on Duty shift and store operations
• Participate in hiring and onboarding
• Offer direct feedback and coaching to team members

Connaissances

Retail experience

Guest resolution

Leadership/mentoring

Formation

High school diploma or equivalent

Outils

None

Description du poste

lululemon is a retailer focused on performance apparel and transformational experiences. We are seeking a Guest Experience Lead to ensure a premium in-store experience by educating guests about product and brand value.

The role sits on the store leadership team, driving sales and guest satisfaction while supporting hiring, coaching, and daily operations. Shifts vary and require flexibility to meet store needs.