Guest Experience Lead: Elevate Service & Store Leadership

lululemon; New York (NY); On-site; USD 3,375,000 - 4,167,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings/retirement plan matching

Mentorship programs

Job summary

lululemon in-store leadership role focusing on guest experience and product education aims to elevate every guest interaction. You will lead teams on the sales floor, drive daily targets, and contribute to hiring decisions while acting as Supervisor on Duty to ensure smooth store operations.

The position emphasizes an inclusive guest experience, ongoing coaching, and collaboration with teammates in a fast-paced retail environment, with schedule variations including weekends and holidays.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership experience

Education

High school diploma/GED

Job description

lululemon in-store leadership role focusing on guest experience and product education aims to elevate every guest interaction. You will lead teams on the sales floor, drive daily targets, and contribute to hiring decisions while acting as Supervisor on Duty to ensure smooth store operations.

The position emphasizes an inclusive guest experience, ongoing coaching, and collaboration with teammates in a fast-paced retail environment, with schedule variations including weekends and holidays.