Guest Experience Lead: Elevate Service & Team

lululemon; Chicago (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Job summary

lululemon in Chicago is seeking a Guest Experience Lead to ensure a quality in-store experience for every guest, delivering technical product education and leading floor operations as part of the store leadership team.

The role drives store performance, participates in the hiring process, and acts as Supervisor on Duty while coaching and recognizing team members to create an inclusive, high-energy environment.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Eligible to work in the store's country/region

Responsibilities

• Lead from the floor to deliver lululemon’s guest experience framework
• Coach team members and provide in-the-moment feedback
• Act as Supervisor on Duty and support hiring decisions
• Review daily metrics to drive sales and guest satisfaction
• Foster an inclusive, collaborative store environment

Skills

Guest experience

Leadership

Mentoring

Communication

Education

High school diploma/GED/equivalent

Job description

lululemon in Chicago is seeking a Guest Experience Lead to ensure a quality in-store experience for every guest, delivering technical product education and leading floor operations as part of the store leadership team.

The role drives store performance, participates in the hiring process, and acts as Supervisor on Duty while coaching and recognizing team members to create an inclusive, high-energy environment.