Guest Experience Leader - Front Office Supervisor

Larkspur Landing South San Francisco; South San Francisco (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Quarterly Bonuses and Incentives

Employee Assistance and Wellness

Job summary

Larkspur Landing South San Francisco is seeking a Front Office Supervisor to lead our front desk, guest services, and lobby experiences. You’ll drive guest satisfaction, oversee daily front office operations, and mentor team members in a hospitality-first environment.

You will help maintain brand standards, balance accounts, and ensure smooth check-ins/outs, while promoting growth through the outlined development path to higher hotel leadership roles.

Qualifications

• Interpersonal skills and guest-relations excellence required.
• Supervisory experience preferred.
• Knowledge of hotel operations and front office controls appreciated.

Responsibilities

• Lead front desk operations, guest services and lobby experiences.
• Mentor and coach front desk team members.
• Manage daily front office logistics and balance accounts.
• Resolve guest concerns and maintain high guest-satisfaction scores.
• Oversee reservations, check-ins/outs, and cash handling.

Skills

Customer service

Supervisory experience

Communication

Education

Associate’s or Bachelor’s degree in hospitality or related field

Tools

Property management systems

Job description

Larkspur Landing South San Francisco is seeking a Front Office Supervisor to lead our front desk, guest services, and lobby experiences. You’ll drive guest satisfaction, oversee daily front office operations, and mentor team members in a hospitality-first environment.

You will help maintain brand standards, balance accounts, and ensure smooth check-ins/outs, while promoting growth through the outlined development path to higher hotel leadership roles.