Guest Experience Leader — Front Office Supervisor

Courtyard by Marriott San Jose Airport; San Jose (CA); In loco; USD 52.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

401k company match

Life insurance

Descrizione del lavoro

HHM Hotels is seeking a Front Office Supervisor to lead our front desk, guest services and lobby experiences at our San Jose property. You will mentor associates, balance accounts, and ensure smooth daily front office operations to deliver exceptional guest service.

The role requires supervisory experience, strong communication skills, and solid knowledge of front office systems. Candidates should be prepared to manage shifts, handle guest concerns, and promote our brand standards.

Competenze

• Associate's or Bachelor's degree in hospitality preferred.
• 1–3 years of related hospitality or customer service experience required; supervisory experience preferred.
• Intermediate knowledge of front office operations and property management systems.
• Strong communication and interpersonal skills for guest relations and team leadership.

Mansioni

• Lead front desk and guest services to ensure a premier lobby experience.
• Supervise and coach front desk staff; mentor team members.
• Drive guest satisfaction and manage daily front office logistics.
• Oversee front office systems, balances, audits, and cash handling.
• Greet guests, register them, and assign rooms; maintain public areas.

Conoscenze

Supervisory experience

Customer service

Communication skills

Hospitality knowledge

Formazione

Associate's or Bachelor's in hospitality

Hospitality-related degree preferred

Descrizione del lavoro

HHM Hotels is seeking a Front Office Supervisor to lead our front desk, guest services and lobby experiences at our San Jose property. You will mentor associates, balance accounts, and ensure smooth daily front office operations to deliver exceptional guest service.

The role requires supervisory experience, strong communication skills, and solid knowledge of front office systems. Candidates should be prepared to manage shifts, handle guest concerns, and promote our brand standards.