Front Desk Supervisor — Guest Experience Leader

Hospitality Ventures Management Group; San Rafael (CA); Híbrido; USD 28 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare benefits (medical, dental,

Resumo da oferta

Hospitality Ventures Management Group in San Rafael, CA is seeking a Front Office Supervisor to support daily front desk operations, ensure exceptional guest service, and oversee check-in/check-out experiences.

You will train and guide front desk staff, supervise shifts, manage reservations, and address guest concerns. This role reports to the Front Office Manager and offers benefits and growth opportunities across our nationwide portfolio.

Qualificações

• Hotel/front desk experience preferred.
• Able to read/write/communicate effectively in English.
• Eligible to work in the United States.

Responsabilidades

• Supervise front desk agents and manage daily operations.
• Oversee guest reservations and check-in/check-out processes.
• Address guest concerns and escalate when needed.
• Report to the Front Office Manager.

Conhecimentos

Customer service

Staff supervision

Shift scheduling

Guest relations

Training and coaching

Descrição da oferta de emprego

Hospitality Ventures Management Group in San Rafael, CA is seeking a Front Office Supervisor to support daily front desk operations, ensure exceptional guest service, and oversee check-in/check-out experiences.

You will train and guide front desk staff, supervise shifts, manage reservations, and address guest concerns. This role reports to the Front Office Manager and offers benefits and growth opportunities across our nationwide portfolio.