Front Desk Guest Experience Agent

Larkspur Landing Sunnyvale; Sunnyvale (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Larkspur Landing Sunnyvale is seeking a Guest Service Agent to warmly greet guests, register them, handle payments, and assist with requests using the hotel PMS system.

The role requires customer service experience and a high school diploma, with a schedule that may include holidays and weekends. Training will cover brand standards and safety protocols. Opportunity for growth within the front office team.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit/receive messages via PMS system.
• Respond to guest requests promptly.
• Resolve guest complaints, escalate when needed.
• Secure valuables in hotel safes.
• Perform basic bookkeeping and balance accounts.
• Support breakfast area or assist with luggage during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication

Cash handling

Education

High school diploma

Tools

PMS systems

Job description

Larkspur Landing Sunnyvale is seeking a Guest Service Agent to warmly greet guests, register them, handle payments, and assist with requests using the hotel PMS system.

The role requires customer service experience and a high school diploma, with a schedule that may include holidays and weekends. Training will cover brand standards and safety protocols. Opportunity for growth within the front office team.