Front Desk Experience Supervisor

HEI Hotels & Resorts; San Jose (CA); On-site; USD 32,373 - 35,128; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) Savings Plan with matching funds

Job summary

HEI Hotels & Resorts in San Jose is seeking a Front Office Assistant to aid the Front Office Manager in ensuring efficient operations and high guest satisfaction. In this role, you'll engage directly with guests, manage registration, handle cash transactions, and address queries.

Education requirements include a high school diploma, with a preference for a college degree and a year of customer service experience, ideally within the hospitality industry. The compensation ranges from $23.50 to $25.50 per hour.

Qualifications

• High school diploma required; college degree preferred.
• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers.
• Ability to stand, walk and continuously perform behind the front desk.

Responsibilities

• Assist the Front Office Manager in managing Front Office operations.
• Greet guests and promote HEI Hotels and Resorts.
• Handle cash and perform accurate arithmetic functions.
• Resolve customer complaints and perform other job-related duties as assigned.

Skills

Customer service skills

Mathematical skills

Communication skills

Ability to handle emergencies

Relationship building

Education

High school diploma

College degree (preferred)

Tools

Computer systems

Job description

HEI Hotels & Resorts in San Jose is seeking a Front Office Assistant to aid the Front Office Manager in ensuring efficient operations and high guest satisfaction. In this role, you'll engage directly with guests, manage registration, handle cash transactions, and address queries.

Education requirements include a high school diploma, with a preference for a college degree and a year of customer service experience, ideally within the hospitality industry. The compensation ranges from $23.50 to $25.50 per hour.