Guest Experience Leader — Front Office & Operations

Vision Hospitality Group, Inc.; Kennesaw (GA); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health benefits

Zusammenfassung

Vision Hospitality Group LLC is seeking a Guest Services Manager / Operations Manager to lead the Front Office and guest services teams. You will be the primary point of contact for guests, ensuring outstanding service, smooth operations, and alignment with our ONE TEAM, ONE VISION culture across departments.

You will supervise daily front desk operations, train staff, monitor guest satisfaction, and assist with other hotel departments as needed, while upholding brand standards and security

Qualifikationen

• Keep confidential the business functions of the company including, but not limited to, financial status, guest information, and employee issues.

Aufgaben

• Oversee the Front Office team and guest services operations.
• Maintain high standards of guest service and satisfaction.
• Promote the Brand and loyalty programs through the front desk.

Kenntnisse

Confidentiality

Security awareness

Fire safety

Shift scheduling

Effective communication

Flexible schedule

Team player

Diversity awareness

Integrity

English proficiency

Jobbeschreibung

Vision Hospitality Group LLC is seeking a Guest Services Manager / Operations Manager to lead the Front Office and guest services teams. You will be the primary point of contact for guests, ensuring outstanding service, smooth operations, and alignment with our ONE TEAM, ONE VISION culture across departments.

You will supervise daily front desk operations, train staff, monitor guest satisfaction, and assist with other hotel departments as needed, while upholding brand standards and security