Front Office Leader: Guest Experience & Operations

HVMG; Troy (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

PayActive access to earned wages

Healthcare benefits

401(k) with 4% match

Paid Time Off

Discounts on hotel stays and F&B

Job summary

HVMG is seeking a Front Office Manager to oversee the front desk operations, ensuring a welcoming and efficient guest experience. You will lead, train, and support the front desk team, manage scheduling, guest relations, and daily reports, driving service excellence and operational efficiency.

The role reports to the General Manager and offers opportunities across our nationwide portfolio. Candidates should have hotel experience and a flexible schedule, including evenings, weekends, and holidays

Qualifications

• High school diploma or GED, or one year of hotel experience.
• Previous experience in a similar or related position.
• A combination of education and experience.

Responsibilities

• Be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.
• Manage front desk staff, security staff and shuttle staff, oversee guest check-in/check-out, and resolve guest issues.
• Report to the General Manager.
• A front office manager can advance to other management roles within hospitality.

Skills

Leadership

Guest service

Team management

Scheduling

Education

High school diploma or GED

One year of hotel experience

Previous experience in a similar or related position

Combination of education and experience

Job description

HVMG is seeking a Front Office Manager to oversee the front desk operations, ensuring a welcoming and efficient guest experience. You will lead, train, and support the front desk team, manage scheduling, guest relations, and daily reports, driving service excellence and operational efficiency.

The role reports to the General Manager and offers opportunities across our nationwide portfolio. Candidates should have hotel experience and a flexible schedule, including evenings, weekends, and holidays