Front Office Supervisor - Part Time Guest Experience Lead

DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park; Durham (NC); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life

Employee Assistance Program

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

DoubleTree Raleigh division is seeking a part-time Front Office Supervisor to oversee daily front desk operations, ensuring guest satisfaction and efficient service. You will lead a team to manage check-ins, check-outs, reservations, and guest inquiries with professionalism.

Responsibilities include mentoring staff, coordinating with housekeeping and concierge, resolving guest concerns promptly, and supporting the Front Office Manager with process improvements and training.

Qualifications

• Minimum 2 years of front desk operations experience.
• Supervisory or leadership experience preferred.
• Familiarity with hotel property management systems and reservation platforms.
• Strong customer service and guest relations capabilities.

Responsibilities

• Supervise and mentor front desk staff to deliver outstanding customer service.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively.
• Assist in training new employees and fostering a collaborative, motivated team.
• Assist in requesting, organizing, delivering special amenities to guests.
• Organize in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including shift schedules, cash handling, and billing accuracy.
• Assist in answering phones in PBX.
• Assist in rooms control desk and room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements.
• Other duties as assigned.

Skills

Leadership

Team-building

Communication

Interpersonal skills

Organizational skills

Calm under pressure

Education

High school diploma

Hospitality degree preferred

Tools

PMS

Reservation platforms

Job description

DoubleTree Raleigh division is seeking a part-time Front Office Supervisor to oversee daily front desk operations, ensuring guest satisfaction and efficient service. You will lead a team to manage check-ins, check-outs, reservations, and guest inquiries with professionalism.

Responsibilities include mentoring staff, coordinating with housekeeping and concierge, resolving guest concerns promptly, and supporting the Front Office Manager with process improvements and training.