Guest Experience & Front Office Leader

EMBASSY SUITES BRIER CREEK; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Hilton in Raleigh is seeking a Front Office leadership candidate to oversee daily operations, guest service, and staff scheduling at the Embassy Suites by Hilton Brier Creek. This role emphasizes delivering exceptional guest experiences and maintaining brand standards across Front Desk, Breakfast, and related teams.

Responsibilities include supervising staff, coordinating with Housekeeping & Engineering, handling financial tasks, and participating in MOD coverage.

Qualifications

• High School diploma or GED is required.
• Six to twelve months of related experience and/or training.
• Ability to read and write English and perform basic mathematical computations.

Responsibilities

• Exceed guest expectations by personal example and coaching Guest Services staff.
• Schedule Front Desk, Breakfast, Front Office and other staff to meet forecasted demand.
• Coordinate with Housekeeping and Engineering to ensure smooth operations.
• Manage Accounts Receivable for hotel’s Direct Bill accounts and HHonors submissions.
• Participate in MOD rotation and support nightly operations as required.

Education

High School diploma or GED

Job description

Hilton in Raleigh is seeking a Front Office leadership candidate to oversee daily operations, guest service, and staff scheduling at the Embassy Suites by Hilton Brier Creek. This role emphasizes delivering exceptional guest experiences and maintaining brand standards across Front Desk, Breakfast, and related teams.

Responsibilities include supervising staff, coordinating with Housekeeping & Engineering, handling financial tasks, and participating in MOD coverage.