Assistant Front Office Manager: Guest Experience Leader

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking an Assistant Front Office Manager in Raleigh, NC. This role involves supporting the guest services team to ensure satisfaction and operational efficiency. The ideal candidate is a proactive leader with strong communication skills.

The Assistant Front Office Manager will be responsible for training staff, monitoring guest satisfaction, and assisting in operational strategies while fostering a positive work environment.

Qualifications

• Previous hotel front office or guest services supervisory/management experience.
• Strong knowledge of guest service standards and associate training.
• Ability to analyze guest satisfaction data and implement improvements.
• Excellent communication, leadership, and organizational skills.

Responsibilities

• Support and train associates to ensure exceptional guest service.
• Monitor Guest Satisfaction Survey results and create improvement plans.
• Assist in front office operations and revenue strategies.
• Oversee staff scheduling, hiring, onboarding, and performance management.
• Ensure compliance with safety programs and corporate policies.
• Manage departmental budgets and financial objectives.

Skills

Guest service standards

Leadership

Communication

Financial acumen

Organizational skills

Analytical skills

HR compliance

Job description

Concord Hospitality is seeking an Assistant Front Office Manager in Raleigh, NC. This role involves supporting the guest services team to ensure satisfaction and operational efficiency. The ideal candidate is a proactive leader with strong communication skills.

The Assistant Front Office Manager will be responsible for training staff, monitoring guest satisfaction, and assisting in operational strategies while fostering a positive work environment.