Guest Experience Leader - Front Office

schultehotelcareers; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health & Life Insurance options

401k with company match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to lead our hotel front desk team in Phoenix, AZ. The role emphasizes service, hospitality, and a commitment to staff development.

You will assign duties, train associates, manage schedules, monitor guest arrivals and VIPs, and ensure smooth check-in experiences while upholding company standards and a harassment-free environment.

Qualifications

• Knowledge of front desk operations.
• Strong leadership and communication skills.
• Ability to multi-task and manage staff.
• Excellent time management.

Responsibilities

• Provide high-quality guest service and anticipate needs.
• Assign duties and supervise front desk staff.
• Assist in interviewing and hiring new associates.
• Monitor room status, arrivals, and VIPs.
• Ensure emergencies procedures knowledge and safety compliance.
• Act as Manager on Duty as required.

Skills

Front desk operations

Leadership skills

Multitask

Effective communication

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to lead our hotel front desk team in Phoenix, AZ. The role emphasizes service, hospitality, and a commitment to staff development.

You will assign duties, train associates, manage schedules, monitor guest arrivals and VIPs, and ensure smooth check-in experiences while upholding company standards and a harassment-free environment.