Guest Experience Associate - Front Desk & VIP Service

Schulte Hospitality Group; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k with match

PTO

Holiday pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group in Phoenix, AZ is seeking a personable Guest Service Representative to welcome guests, assist with check-in, respond to inquiries, and uphold the SHG service culture. This full-time role focuses on delivering hospitality with professionalism and care.

The ideal candidate has at least one year in front desk operations and solid communication skills. SHG offers Daily Pay, telemedicine, health and life insurance, 401k with company match, PTO, holiday pay, pet insurance,

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greet guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Guest service

Front desk operations

Customer service

Communication skills

Computer basics

Education

High school education

Job description

Schulte Hospitality Group in Phoenix, AZ is seeking a personable Guest Service Representative to welcome guests, assist with check-in, respond to inquiries, and uphold the SHG service culture. This full-time role focuses on delivering hospitality with professionalism and care.

The ideal candidate has at least one year in front desk operations and solid communication skills. SHG offers Daily Pay, telemedicine, health and life insurance, 401k with company match, PTO, holiday pay, pet insurance,