Guest Experience Front Desk Supervisor

Mr C. Hotels; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Mr C. Hotels in Phoenix is seeking a Front Office Supervisor to lead daily front desk operations and ensure outstanding guest service. The role requires hands-on leadership, staffing oversight, and seamless coordination with other hotel departments.

You will interview, hire, train and schedule front desk agents, manage MICROS transactions, and greet guests with professionalism. Flexibility for nights, weekends and holidays is expected in a busy hotel environment.

Qualifications

• Experience in front office operations and guest services.
• Ability to supervise and train front desk staff.
• Strong communication and teamwork skills.
• Comfort with fast-paced hotel environments.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Front desk supervision

Staff interviewing

Hiring & training

Scheduling

MICROS system

Guest service

Communication skills

Team player

Tools

MICROS POS

Job description

Mr C. Hotels in Phoenix is seeking a Front Office Supervisor to lead daily front desk operations and ensure outstanding guest service. The role requires hands-on leadership, staffing oversight, and seamless coordination with other hotel departments.

You will interview, hire, train and schedule front desk agents, manage MICROS transactions, and greet guests with professionalism. Flexibility for nights, weekends and holidays is expected in a busy hotel environment.