Front Office Manager - Elevate Guest Experience & Revenue

Driftwood Hospitality Management; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Fort Lauderdale is seeking a Front Office Manager to oversee all front desk operations, guest services, and room assignments, resolving issues with grace and speed.

You will train, supervise, and schedule front desk staff, work with the General Manager and training team to hit guest satisfaction targets, and ensure accurate rates and smooth PMS operations across shifts.

Qualifications

• A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
• Discipline-specific hospitality industry knowledge and supervisory experience is expected.
• Excellent verbal and written English communication skills are required.
• Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
• General office equipment and cash register operation knowledge is expected.

Responsibilities

• Oversee Front Office operations to ensure efficient guest service and profitability.
• Lead, train, and coach front desk staff; recruit and schedule as needed.
• Collaborate with General Manager and corporate training to meet guest satisfaction goals.
• Monitor rates, inventory, and daily revenues to minimize loss and maximize profit.
• Ensure adherence to dress code, policies, and quality standards.

Skills

Verbal English

Written English

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Excel

Job description

Driftwood Hospitality Management in Fort Lauderdale is seeking a Front Office Manager to oversee all front desk operations, guest services, and room assignments, resolving issues with grace and speed.

You will train, supervise, and schedule front desk staff, work with the General Manager and training team to hit guest satisfaction targets, and ensure accurate rates and smooth PMS operations across shifts.