Front Office Lead: Guest Experience & Team Leadership

JL Hospitality Management; Anchorage, Northern (AK, KY); Hybride; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company 匹配

Company‑paid life insurance

Hotel room discounts

Career growth and advancement programs

Leadership and professional dev.

Employee discount programs for travel,

Résumé du poste

JL Hospitality Management in Anchorage seeks a Front Office Supervisor to lead Front Desk teams and manage daily guest services. You will actively work the Front Desk, greet guests, and ensure accurate check-in/check-out and smooth reservation processing.

The ideal candidate will have hotel front desk or supervisory experience, strong guest service skills, and the ability to coach staff while maintaining professional standards.

Qualifications

• Previous hotel Front Desk or Front Office experience strongly preferred.
• Previous supervisory, lead, or hospitality leadership experience preferred.
• Strong guest service and service recovery skills.
• Friendly, professional, and service-focused attitude.
• Strong verbal and written communication skills.
• Ability to coach, support, and provide direction to team members.
• Strong organizational and time-management skills.
• Ability to multitask and manage competing priorities in a fast-paced hotel environment.

Responsabilités

• Supervise assigned Front Office shifts and provide direction and support to Front Desk associates.
• Actively work the Front Desk and assist with daily Front Office responsibilities.
• Greet guests promptly with a warm, friendly, and professional welcome.
• Complete guest check-in and check-out accurately and efficiently.
• Verify reservations, room types, rates, payment information, and other reservation details.
• Assign guestrooms and issue room keys while following established guest privacy and security procedures.
• Ensure Front Desk associates consistently follow established check-in, check-out, guest service, and operational procedures.
• Monitor daily arrivals, departures, occupancy, room availability, special requests, and other information necessary for successful shift operations.

Connaissances

Front Desk

Leadership

Guest Service

Cash Handling

Hotel Systems

Outils

PMS

Reservation System

Description du poste

JL Hospitality Management in Anchorage seeks a Front Office Supervisor to lead Front Desk teams and manage daily guest services. You will actively work the Front Desk, greet guests, and ensure accurate check-in/check-out and smooth reservation processing.

The ideal candidate will have hotel front desk or supervisory experience, strong guest service skills, and the ability to coach staff while maintaining professional standards.