Guest Experience Leader, Front Office

POLYNOTES, l'école de musiques; Anchorage (AK); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company"+

Descripción de la vacante

JL Hospitality Management, LLC is seeking a hands-on Front Office Manager to lead the Front Office operations and ensure guests receive a welcoming, efficient, and memorable experience from arrival through departure.

The role covers overseeing the Front Desk, guest services, and daily operations while driving staff development and service standards across the hotel. Strong leadership and operational excellence are essential for success.

Formación

• Previous hotel Front Office or Front Desk experience required.
• Strong leadership and coaching abilities.
• Excellent guest service and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced hotel environment.

Responsabilidades

• Oversee the daily operations of the Front Office and Front Desk.
• Ensure check-in, check-out, reservations, guest requests, and Front Desk transactions are handled accurately and efficiently.
• Maintain a visible leadership presence and support the team during high-volume periods.
• Monitor guest feedback and Front Office service scores for improvement opportunities.
• Manage departmental budgeting, scheduling, payroll, and expenses.
• Ensure compliance with brand standards and privacy procedures.

Conocimientos

Front Office leadership

Guest service excellence

Communication skills

Team building

Leadership coaching

Herramientas

Hotel PMS systems

Reservation systems

Descripción del empleo

JL Hospitality Management, LLC is seeking a hands-on Front Office Manager to lead the Front Office operations and ensure guests receive a welcoming, efficient, and memorable experience from arrival through departure.

The role covers overseeing the Front Desk, guest services, and daily operations while driving staff development and service standards across the hotel. Strong leadership and operational excellence are essential for success.