Guest Experience Leader, Front-End Operations

Burlington Stores, Inc.; Tulsa (OK); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Tulsa is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role collaborates with store leadership to maintain smooth operations while modeling Burlington's customer-first mindset. You’ll lead by example, manage checkout flow, assist with scheduling, handle transactions, resolve customer concerns, and reinforce

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Strong customer service mindset and ability to lead and coach associates
• Excellent communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and scale issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Job description

Burlington Stores, Inc. in Tulsa is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role collaborates with store leadership to maintain smooth operations while modeling Burlington's customer-first mindset. You’ll lead by example, manage checkout flow, assist with scheduling, handle transactions, resolve customer concerns, and reinforce