Customer Experience Lead: Front-End Leader & Service

Burlington Stores; Tulare (CA); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Associate discount

Job summary

Burlington Stores in Tulare, CA is seeking a Full-Time Customer Experience Lead to help deliver a positive shopping experience. You’ll lead front-end operations, support associates during shifts, and ensure the sales floor is organized, stocked, and ready to serve customers.

This hands-on leadership role works with store leadership to keep operations running smoothly, models Burlington’s values, and focuses on service, efficiency, and teamwork, with a schedule that includes nights, weekends, and

Qualifications

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly; team-oriented relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership

Communication

Problem-solving

Organizational skills

Team-oriented

Attention to detail

Flexibility

Job description

Burlington Stores in Tulare, CA is seeking a Full-Time Customer Experience Lead to help deliver a positive shopping experience. You’ll lead front-end operations, support associates during shifts, and ensure the sales floor is organized, stocked, and ready to serve customers.

This hands-on leadership role works with store leadership to keep operations running smoothly, models Burlington’s values, and focuses on service, efficiency, and teamwork, with a schedule that includes nights, weekends, and