Guest Experience Leader - Front End & Checkout

Fresh Market Inc.; Newport News (VA); On-site; USD 12,000 - 22,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access (up to $500 per

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Job summary

The Fresh Market in Newport News, VA is seeking a Guest Service Specialist to lead front-end operations with hospitality and accuracy. You will manage guest flow, cash operations, and ensure a memorable checkout experience.

Ideal candidates bring 2+ years in retail or hospitality, strong attention to detail, multitasking ability, and availability to work weekends and holidays; must be 18+ and able to lift up to 50 pounds. The role offers competitive pay and benefits.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market in Newport News, VA is seeking a Guest Service Specialist to lead front-end operations with hospitality and accuracy. You will manage guest flow, cash operations, and ensure a memorable checkout experience.

Ideal candidates bring 2+ years in retail or hospitality, strong attention to detail, multitasking ability, and availability to work weekends and holidays; must be 18+ and able to lift up to 50 pounds. The role offers competitive pay and benefits.