Guest Experience Leader - Front-End & Cash Ops

The Fresh Market; Newport News (VA); On-site; USD 31,000 - 33,000; Part time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (You can access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time?

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Guest Service Specialist in Newport News, VA. You will be the store’s front-end point person for hospitality, guest flow and cash operations, leading by example to maintain efficiency and exceptional guest experiences.

This role requires 2+ years in retail or hospitality, strong detail, and the ability to multitask in a fast-paced environment. We offer a team atmosphere, flexible scheduling, and benefits including 401K, health, and employee discounts.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Education

High school diploma or equivalent

Job description

The Fresh Market is seeking a Guest Service Specialist in Newport News, VA. You will be the store’s front-end point person for hospitality, guest flow and cash operations, leading by example to maintain efficiency and exceptional guest experiences.

This role requires 2+ years in retail or hospitality, strong detail, and the ability to multitask in a fast-paced environment. We offer a team atmosphere, flexible scheduling, and benefits including 401K, health, and employee discounts.