Guest Experience Lead – Front-End & Cash Operations

The Fresh Market; Rockville (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of 1

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

medical, dental, vision, disability, &

Job summary

The Fresh Market is seeking a Guest Service Specialist to be the store’s front-end contact for hospitality, guest flow, and cash operations. You will lead by example, maintaining efficiency, merchandising front-end displays, and ensuring consistent cash office controls and audits to leave every guest with an exceptional impression.

This role requires strong attention to detail, the ability to multitask in a fast-paced environment, and a flexible schedule including weekends and holidays.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Guest service

Retail experience

Education

High school diploma or equivalent

Job description

The Fresh Market is seeking a Guest Service Specialist to be the store’s front-end contact for hospitality, guest flow, and cash operations. You will lead by example, maintaining efficiency, merchandising front-end displays, and ensuring consistent cash office controls and audits to leave every guest with an exceptional impression.

This role requires strong attention to detail, the ability to multitask in a fast-paced environment, and a flexible schedule including weekends and holidays.