Guest Experience Lead: Front-End & Cash Ops

Fresh Market Inc.; Concordville (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time?

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead front-end hospitality and cash operations, ensuring efficient guest flow and accurate transactions. You will model exceptional service, educate guests, and support cash controls and safekeeping of cash and keys.

Join a team that values teamwork, excellence, and memorable guest experiences, while maintaining store standards and a welcoming atmosphere for our guests and community.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.

Skills

Attention to detail

Multitasking

Hospitality

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist to lead front-end hospitality and cash operations, ensuring efficient guest flow and accurate transactions. You will model exceptional service, educate guests, and support cash controls and safekeeping of cash and keys.

Join a team that values teamwork, excellence, and memorable guest experiences, while maintaining store standards and a welcoming atmosphere for our guests and community.