Guest Experience Lead — Front-End & Cash Operations

fieldhourly-thefreshmarket; Lawrence (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Team Member discount 40%

Early Earn Wage Access

401K + company match

Financial Wellness Program

Personal time off & time off purchase

Medical/Dental/Vision/Life Insurance

Pet insurance & other discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations, guest flow, and cash handling with a guest-first mindset. You will educate guests on products and services while upholding brand standards and teamwork across the store.

Focus on delivering an exceptional guest experience, managing cash procedures, and maintaining cleanliness and organization at the front end. Patiently assist guests and support inventory and digital fulfillment processes.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with ability to multitask and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products and services.
• Manage frontend guest flow and efficiency by supporting cashiers while keeping backups to a minimum.
• Uphold cash office procedures and controls, including handling cash, keys, and the safe.
• Direct the guest service team, maintain sanitation and cleanliness at the front end and restrooms.
• Support execution of digital fulfillment orders with speed and accuracy.

Skills

Customer service

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Electronic shelf labels

Inventory management tech

AI-enabled retail tools

Job description

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations, guest flow, and cash handling with a guest-first mindset. You will educate guests on products and services while upholding brand standards and teamwork across the store.

Focus on delivering an exceptional guest experience, managing cash procedures, and maintaining cleanliness and organization at the front end. Patiently assist guests and support inventory and digital fulfillment processes.