Front-End Guest Experience Leader

The Fresh Market Inc; Wilmington (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Team member discount

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Job summary

The Fresh Market Inc. is seeking a Guest Service Specialist to lead front-end operations with a focus on hospitality and guest experience.

You’ll supervise cash operations, coach cashiers, and maintain clean, efficient front-end areas while upholding brand standards and operational controls. This role emphasizes teamwork, guest service excellence, and accurate handling of transactions.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Hospitality

Organizational skills

Fast pace

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Job description

The Fresh Market Inc. is seeking a Guest Service Specialist to lead front-end operations with a focus on hospitality and guest experience.

You’ll supervise cash operations, coach cashiers, and maintain clean, efficient front-end areas while upholding brand standards and operational controls. This role emphasizes teamwork, guest service excellence, and accurate handling of transactions.