Guest Experience Leader & Front Desk Supervisor

CUSA, LLC; Tuscaloosa (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Courtyard by Marriott Tuscaloosa, AL is seeking a Front Desk Supervisor to lead guest services, ensure a safe, secure stay, and deliver warm, authentic hospitality in line with hotel policies and standards.

You will respond to inquiries, provide local recommendations, coordinate group bookings with the Sales Team, train and supervise FD staff, manage shift schedules, and uphold Brand Standards while supporting a cohesive team culture.

Responsibilities

• Collaborating with the Sales Team on group bookings, LNR accounts, and sales leads.
• Ensuring that Front Desk (FD) policies and procedures are consistently implemented and adhered to.
• Maintaining and utilizing FD checklists for each shift.
• Managing schedules and covering shifts in case of absences or no-shows.
• Operating the Front Desk with efficiency.
• Communicating with and training FD staff.
• Acting as a Market Champion.
• Coordinating training for all Front Office staff as required by the Brand.
• Upholding Brand Standard initiatives and service standards.

Job description

Courtyard by Marriott Tuscaloosa, AL is seeking a Front Desk Supervisor to lead guest services, ensure a safe, secure stay, and deliver warm, authentic hospitality in line with hotel policies and standards.

You will respond to inquiries, provide local recommendations, coordinate group bookings with the Sales Team, train and supervise FD staff, manage shift schedules, and uphold Brand Standards while supporting a cohesive team culture.