Front Desk Agent - Marriott Experience

CUSA, LLC; Tuscaloosa (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to join their team at a popular hotel in Tuscaloosa. This role is essential for ensuring guest security and safety while providing exceptional service. You will be the first point of contact for guests, responsible for answering inquiries and assisting with their needs. If you thrive in a dynamic environment and are passionate about hospitality, this is the perfect opportunity to make a positive impact on guests' experiences.

Qualifications

• Ability to work independently while delivering excellent guest service.
• Familiarity with hotel operations and procedures.

Responsibilities

• Follow standard account procedures to ensure hotel operations are complete.
• Answer guest questions and make recommendations about the hotel and local area.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Now Hiring: Hotel Front Desk Agent

CUSA, LLC, one of the most successful hotel management companies in the industry, is searching for a Front Desk Agent for the Fairfield Inn and Suites Tuscaloosa, AL.

When joining our team, you will be part of a company that prides itself on providing exceptional guest service, recognizing our associates as our greatest asset, and delivering value to our business partners and owners.

The Front Desk Agent will demonstrate the ability to work independently while delivering excellent guest service. Responsibilities include following standard account procedures to ensure the hotel's operations are complete and accurate. Guest security and safety are our top priorities, and this role is crucial in ensuring every guest has a pleasant, safe, and secure stay. The position also involves answering guest questions and making recommendations about the hotel and local area, in accordance with hotel policies and procedures.