Front Desk Supervisor: Guest Experience & Team Leadership

Residence Inn Tuscaloosa; Tuscaloosa (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Residence Inn Tuscaloosa is seeking an experienced Front Desk Supervisor to lead front desk staff, support reservations, and ensure smooth check-in/out processes. You will uphold courteous guest service and coordinate with guests from pre-arrival to departure.

Responsibilities include monitoring software systems, safeguarding guest privacy, and reporting to management. Must have at least 2 years at a hotel front desk and strong leadership, communication, and problem-solving skills.

Qualifications

• At least 2 years of hotel front desk experience.
• Excellent people skills to supervise staff.

Responsibilities

• Train and monitor front desk staff.
• Understand software system and assist with reservations, and checking guests in and out.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Assists with special requests, group blocking and unusual circumstances.
• Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
• Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Skills

Front desk supervision

Guest service

Staff training

Reservations system

Communication skills

Job description

Residence Inn Tuscaloosa is seeking an experienced Front Desk Supervisor to lead front desk staff, support reservations, and ensure smooth check-in/out processes. You will uphold courteous guest service and coordinate with guests from pre-arrival to departure.

Responsibilities include monitoring software systems, safeguarding guest privacy, and reporting to management. Must have at least 2 years at a hotel front desk and strong leadership, communication, and problem-solving skills.