Guest Experience Specialist - Front Desk Hero

Interstate Lodging Co Llc; Tuscaloosa (AL); Vor Ort; USD 20.000 - 22.000; Vollzeit

Zusammenfassung

Interstate Lodging Co Llc in Tuscaloosa, AL is seeking a Guest Services Representative to be the welcoming face of our hotel. You will handle check-ins/check-outs, answer questions, provide local recommendations, and ensure a smooth, positive guest experience from arrival to departure.

You’ll work closely with housekeeping, maintenance, and management to keep front desk operations organized, handle payments accurately, and maintain a clean, inviting lobby.

Qualifikationen

• Friendly, approachable personality with a genuine desire to make guests feel welcomed and valued.
• Strong communication skills, both verbal and written, with the ability to stay calm and professional.
• Reliable and punctual with dependable transportation and consistent attendance.

Aufgaben

• Greet guests with a warm, friendly attitude and provide excellent guest service.
• Assist with check-in, check-out, reservations, and room assignments.
• Answer phone calls politely and promptly with helpful information.
• Provide information about hotel services, amenities, and local attractions.
• Resolve guest concerns with patience and professionalism.
• Coordinate with housekeeping and maintenance to prepare rooms and facilities.
• Handle payments, receipts, and documentation accurately.
• Follow brand and WHM procedures to ensure a high-quality experience.
• Support teammates with positivity and willingness to help.

Kenntnisse

Customer service

Communication

Punctual

Team player

Tools

Hotel systems

Computers

Jobbeschreibung

Interstate Lodging Co Llc in Tuscaloosa, AL is seeking a Guest Services Representative to be the welcoming face of our hotel. You will handle check-ins/check-outs, answer questions, provide local recommendations, and ensure a smooth, positive guest experience from arrival to departure.

You’ll work closely with housekeeping, maintenance, and management to keep front desk operations organized, handle payments accurately, and maintain a clean, inviting lobby.