Hotel General Manager - Marriott

CUSA, LLC; Tuscaloosa (AL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking a hands-on General Manager for the Courtyard by Marriott Tuscaloosa. The successful candidate will oversee overall hotel operations, ensuring financial performance, guest satisfaction, and team engagement. This role requires a strong leader with operational discipline and a focus on creating a culture of service excellence. Ideal candidates will have a proven track record in hotel management and the ability to foster a positive workplace culture.

Qualifications

• Proven experience in a leadership role within the hotel industry.
• Strong understanding of financial performance metrics and budget management.
• Ability to foster a positive workplace culture.

Responsibilities

• Lead, motivate, and mentor department heads and associates.
• Ensure smooth day-to-day hotel operations in all departments.
• Oversee budgeting, forecasting, and P&L performance.

Skills

Leadership

Operational Discipline

Financial Management

Sales & Marketing

Guest Experience Management

Job description

The Courtyard by Marriott Tuscaloosa is a modern, limited/select-service hotel designed for business and leisure travelers seeking comfort, productivity, and style. Located near the University of Alabama, Bryant-Denny Stadium, and Tuscaloosa's key corporate and healthcare hubs, our hotel is well-positioned for both event-driven and extended-stay demand.

We're seeking a hands-on, service-driven General Manager who can lead by example, elevate performance, and ensure the hotel consistently meets Marriott brand standards and owner expectations.

Position Overview

The General Manager is responsible for the overall success of the hotel-financial performance, guest satisfaction, team engagement, and brand compliance. This role demands strong leadership, operational discipline, and the ability to create a culture of accountability and service excellence.

Key Responsibilities

• Leadership & Culture

  • Lead, motivate, and mentor department heads and associates.

  • Foster a positive, high-performance culture aligned with Marriott's values and service standards.

  • Recruit, train, and develop team members to ensure a skilled and engaged workforce.

• Operational Excellence

  • Ensure smooth day-to-day hotel operations in Rooms, Housekeeping, Maintenance, and F&B (Bistro).

  • Enforce Marriott brand standards, cleanliness, and safety compliance.

  • Monitor Medallia and GSS scores; develop strategies for continuous improvement.

• Financial & Revenue Management

  • Oversee budgeting, forecasting, and P&L performance.

  • Partner with Revenue Management and Sales to maximize RevPAR and market share.

  • Manage expenses, labor, and departmental costs in line with budgeted goals.

• Sales & Marketing

  • Support proactive sales efforts to grow corporate, group, and local accounts.

  • Maintain visibility in the community and with local businesses, universities, and tourism partners.

• Guest Experience

  • Champion Marriott's "Spirit to Serve" philosophy.

  • Lead service recovery and ensure consistent delivery of excellent guest service.

• Compliance & Administration

  • Ensure compliance with all state, local, and brand policies.

  • Maintain accurate payroll, HR documentation, and licensing records.

  • Work closely with ownership on capital planning and property improvement projects (PIPs).