Guest Experience Lead — Front Desk (Hotel)

AC Hotel Tuscaloosa; East Circle (AL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Discounted travel program for team

Job summary

AC Hotel Tuscaloosa Downtown is hiring for a full-time front desk position in Tuscaloosa, AL. You will greet guests, process check-ins/outs, handle inquiries, and manage payments while maintaining a welcoming lobby environment.

You’ll work flexible shifts including evenings, weekends, and holidays, with benefits such as medical, dental, vision coverages, a 401(k) match, paid time off, and discounted travel for team members.

Qualifications

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professional appearance

Flexibility

Microsoft 365

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

AC Hotel Tuscaloosa Downtown is hiring for a full-time front desk position in Tuscaloosa, AL. You will greet guests, process check-ins/outs, handle inquiries, and manage payments while maintaining a welcoming lobby environment.

You’ll work flexible shifts including evenings, weekends, and holidays, with benefits such as medical, dental, vision coverages, a 401(k) match, paid time off, and discounted travel for team members.