Assistant General Manager-MARRIOTT HOTEL EXPERIENCE A MUST

CUSA, LLC; Tuscaloosa (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

CUSA, LLC is hiring an Assistant General Manager for a Courtyard and Fairfield by Marriott property in Tuscaloosa, AL. The role centers on guest service leadership and safe, secure stays, with responsibilities spanning daily operations, staff supervision, and financial oversight.

The ideal candidate will bring 2+ years in hotel management at AGM or FOM level, strong leadership, and the ability to drive guest satisfaction while maintaining Brand standards.

Qualifications

• Experience managing hotel operations and guest services.
• Strong leadership and staff development skills.
• Excellent customer service and problem-solving abilities.
• Ability to understand budgets, staffing models and cost controls.
• Experience training and supervising Front Office staff.
• Clear written and verbal communication under pressure.

Responsibilities

• Assist the General Manager in daily operations.
• Supervise and manage hotel staff.
• Ensure high levels of customer satisfaction.
• Oversee financial performance of the hotel.
• Implement strategies to optimize hotel performance.
• Coordinate housekeeping, payroll, HR, maintenance, and F&B support.
• Adhere to Front Desk policies and brand standards.

Skills

Hotel management

Leadership

Customer service

Budgeting

Staff training

Communication

Schedule flexibility

Job description

Now Hiring: Hotel Assistant General Manager at Courtyard and Fairfield by Marriott Tuscaloosa, AL. We are seeking an Assistant General Manager who will lead and exemplify excellent guest service, ensuring that guests enjoy a safe and secure stay. The role involves enhancing guest experience by responding to inquiries and providing recommendations about the hotel and surrounding area, in line with the hotel's policies and procedures.

Responsibilities include:

The qualified candidate will have a minimum of 2 years of hotel management experience at the AGM or FOM level with an emphasis on guest service, team member development and training, organization and detail-oriented and ensuring guest satisfaction at every level. The candidate must also have the following skills:

Responsibilities:

• Assist the General Manager in daily operations
• Supervise and manage hotel staff
• Ensure high levels of customer satisfaction
• Oversee the financial performance of the hotel
• Implement strategies to optimize hotel performance
• The ideal candidate must be high-energy and have the ability to think outside the box
• Additional responsibilities include support of the housekeeping operation, assistance with payroll and human resources, maintenance, and food and beverage operations

Requirements:

• Previous experience in hotel management
• Strong leadership and communication skills
• Excellent customer service skills
• Ability to work well under pressure
• Must be willing to work flexible schedules based on business levels including nights and weekends as needed
• Possess the ability to understand budgets, staffing models and cost controls
• Collaborating with the Sales Team on group bookings, LNR accounts, and sales leads.
• Ensuring that Front Desk (FD) policies and procedures are consistently implemented and adhered to.
• Maintaining and utilizing FD checklists for each shift.
• Managing schedules and covering shifts in case of absences or no-shows.
• Upholding Brand Standard initiatives and service standards.
• Coordinating training for all Front Office staff as required by the Brand.
• Acting as a Market Champion.