Guest Experience Leader - Front Desk Supervisor

Hyatt Regency; Newport Beach (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

Hyatt Regency Newport Beach Front Office Supervisor is sought to lead guest registration operations and convey hotel services and promotions. The role supports senior leadership by coaching, directing, and may include training, scheduling, payroll and interviewing.

The ideal candidate will have a true desire to satisfy guests in a fast-paced environment, strong verbal and written communication, and experience in Front Office operations on-site, with direct impact on guest experience.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.
• Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions.
• This role has high visibility and directly impacts the guest experience.
• Other duties may include processing forms of payment and responding to guest inquiries.

Skills

Guest-focused service

Verbal and written communication

Standing for long periods

Front Office operations knowledge

Job description

Hyatt Regency Newport Beach Front Office Supervisor is sought to lead guest registration operations and convey hotel services and promotions. The role supports senior leadership by coaching, directing, and may include training, scheduling, payroll and interviewing.

The ideal candidate will have a true desire to satisfy guests in a fast-paced environment, strong verbal and written communication, and experience in Front Office operations on-site, with direct impact on guest experience.