Front Office Lead: Guest Experience & Operations

Irvine Company; Irvine (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Irvine is seeking a Front Office Supervisor to ensure smooth check-ins/check-outs and high levels of guest satisfaction across all touchpoints. You will oversee the welcoming process, manage reservations and payments, and coordinate with other departments to resolve guest requests promptly.

The role requires strong communication, multitasking, and leadership abilities, with experience supervising front desk staff and delivering consistent guest experiences in a hotel setting.

Qualifications

• College degree in Hotel or Business Administration preferred.
• 1–2 years supervisory experience in hotel or resort.
• Strong written and verbal communication.
• Ability to interact professionally with guests and staff.
• Excellent organizational, time-management skills.

Responsibilities

• Direct and control Front Office activities to ensure adherence to hotel standards, policies and procedures.
• Train all new hires and provide ongoing staff development.
• Oversee registration and cashiering functions in Opera.
• Coordinate with Housekeeping for room needs and VIP guest services.
• Escort VIPs and special guests to rooms as needed.
• Handle guest complaints and keep management informed as necessary.
• Communicate policies and procedures across the Front Office team and hotel staff.

Skills

Supervisory experience

Guest service excellence

Communication skills

Multitasking

Teamwork

Self-starter

Education

College degree in Hotel or Business Administration

Tools

Opera property software

Cashiering systems

Reservation systems

Job description

Hotel Irvine is seeking a Front Office Supervisor to ensure smooth check-ins/check-outs and high levels of guest satisfaction across all touchpoints. You will oversee the welcoming process, manage reservations and payments, and coordinate with other departments to resolve guest requests promptly.

The role requires strong communication, multitasking, and leadership abilities, with experience supervising front desk staff and delivering consistent guest experiences in a hotel setting.