Front Office Leader: Elevate Guest Experience

management-davidsonhospitality; Newport (RI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav.

401K Match

Job summary

Newport Harbor Island Resort in Newport, RI is seeking an Assistant Front Office Manager to lead daily Front Office operations and coach the team to deliver personalized service. You will monitor arrivals, guide check-ins/outs, and ensure seamless guest experiences.

The ideal candidate has 1+ year supervisory hotel front office experience, strong communication, and the ability to lead in a fast-paced environment. This on-site role offers growth and collaborative leadership opportunities.

Qualifications

• 1+ year departmental management or supervisory experience in hotel front office.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and take ownership.
• Experience with hotel property management systems; Opera knowledge is a plus.

Responsibilities

• Assist in leading the daily operations of the Front Office, including Front Desk, Bell/Door, and guest services functions.
• Support and coach Front Office team members to deliver exceptional, personalized service.
• Serve as a leader on duty and respond confidently to guest needs, questions, and concerns.
• Create memorable guest experiences by anticipating needs and finding thoughtful solutions.
• Support check-in and check-out operations while ensuring accuracy and efficiency.
• Monitor arrivals, departures, VIP guests, special requests, and other daily operational details.
• Partner closely with Housekeeping, Engineering, Reservations, Valet, Food & Beverage, and other departments to ensure a seamless guest experience.
• Assist with training, onboarding, scheduling, performance coaching, and recognition of Front Office team members.
• Help maintain resort service standards.
• Review daily reports, operational communications, and guest feedback to identify opportunities for improvement.
• Assist with resolving service recovery situations and follow through to ensure guest satisfaction.
• Promote a positive, team-oriented culture where colleagues feel supported and empowered to succeed.
• Step in wherever needed because in hospitality, great leaders lead by example.

Skills

Communication skills

Interpersonal skills

Leadership

Tools

Opera PMS

Job description

Newport Harbor Island Resort in Newport, RI is seeking an Assistant Front Office Manager to lead daily Front Office operations and coach the team to deliver personalized service. You will monitor arrivals, guide check-ins/outs, and ensure seamless guest experiences.

The ideal candidate has 1+ year supervisory hotel front office experience, strong communication, and the ability to lead in a fast-paced environment. This on-site role offers growth and collaborative leadership opportunities.