Front Office Lead — Guest Experience

Newport Harbor Island Resort; Newport (RI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

401K match

Hotel discounts

Paid time off

Job summary

Newport Harbor Island Resort in Newport, RI is seeking an Assistant Front Office Manager who thrives in a fast-paced hospitality setting and leads by example. You will guide our Front Office team to deliver seamless guest experiences from arrival to departure.

The role requires energetic leadership, strong communication, and a dedication to operational excellence. Flexibility with schedule including weekends and holidays is expected as we strive for outstanding service.

Qualifications

• 1+ year departmental management or supervisory experience in hotel front office.
• Passion for creating exceptional guest experiences.
• Calm, positive, solutions-oriented leadership in a fast-paced environment.

Responsibilities

• Lead daily Front Office operations (Front Desk, Bell/Door, guest services).
• Coach and develop Front Office team to deliver personalized service.
• Act as leader on duty and handle guest questions and concerns.
• Create memorable guest experiences by anticipating needs and offering solutions.
• Assist with check-in/check-out accuracy and efficiency.
• Monitor arrivals, departures, VIPs, and special requests.
• Coordinate with Housekeeping, Engineering, Reservations, Valet, F&B.
• Support training, onboarding, scheduling, and performance coaching.

Skills

Front Office Leadership

Guest Service

Team Coaching

Operational Excellence

Communication

Tools

Opera PMS

Job description

Newport Harbor Island Resort in Newport, RI is seeking an Assistant Front Office Manager who thrives in a fast-paced hospitality setting and leads by example. You will guide our Front Office team to deliver seamless guest experiences from arrival to departure.

The role requires energetic leadership, strong communication, and a dedication to operational excellence. Flexibility with schedule including weekends and holidays is expected as we strive for outstanding service.