Guest Experience Leader - Front Desk Supervisor

Aimbridge Hospitality; Humble (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

TownePlace Suites by Marriott Humble Intercontinental Airport is seeking a Front Desk Supervisor to lead a guest-focused team, manage check-ins, and ensure smooth operations. You will set the tone for exceptional service, respond to VIP requests, and coordinate with housekeeping and maintenance to deliver memorable stays.

The role values supervisory experience, a valid driver's license, and a commitment to safety and standards in a fast-paced hotel environment.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• 2–3 years of progressive hotel industry experience required.
• Previous supervisory experience preferred.
• Valid driver's license required.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Guest Experience Pro: greet guests warmly and manage check-ins/outs smoothly.
• Operations Maestro: track logs, handle messages and packages, ensure timely details.
• Revenue & Rate Strategist: monitor rates and promotions to support room revenue.
• Team Leader & Problem Solver: train staff, address guest concerns, uphold safety standards.

Skills

Guest service

Team leadership

Problem solving

Education

High School diploma or equivalent

Job description

TownePlace Suites by Marriott Humble Intercontinental Airport is seeking a Front Desk Supervisor to lead a guest-focused team, manage check-ins, and ensure smooth operations. You will set the tone for exceptional service, respond to VIP requests, and coordinate with housekeeping and maintenance to deliver memorable stays.

The role values supervisory experience, a valid driver's license, and a commitment to safety and standards in a fast-paced hotel environment.