TownePlace Suites Humble - Front Desk Supervisor

Aimbridge Hospitality; Humble (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

TownePlace Suites by Marriott Humble Intercontinental Airport is seeking a Front Desk Supervisor to lead a guest-focused team, manage check-ins, and ensure smooth operations. You will set the tone for exceptional service, respond to VIP requests, and coordinate with housekeeping and maintenance to deliver memorable stays.

The role values supervisory experience, a valid driver's license, and a commitment to safety and standards in a fast-paced hotel environment.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• 2–3 years of progressive hotel industry experience required.
• Previous supervisory experience preferred.
• Valid driver's license required.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Guest Experience Pro: greet guests warmly and manage check-ins/outs smoothly.
• Operations Maestro: track logs, handle messages and packages, ensure timely details.
• Revenue & Rate Strategist: monitor rates and promotions to support room revenue.
• Team Leader & Problem Solver: train staff, address guest concerns, uphold safety standards.

Skills

Guest service

Team leadership

Problem solving

Education

High School diploma or equivalent

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you're the heartbeat of hospitality - leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity - all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver's license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

TownePlace Suites by Marriott Humble Intercontinental Airport offers a modern, all-suite work environment just four miles from George Bush Intercontinental Airport. The hotel features spacious suites with full kitchens, free parking, Wi-Fi, and a convenient suburban location near Deerbrook Mall and key local venues. Team members support both leisure and business travelers, with many major employers - such as United Airlines, Halliburton, Amazon, and HCA Healthcare - located nearby. It's a friendly, easy-access property ideal for those who enjoy working in a growing Northeast Houston community.