Front Office Lead — Guest Experience & Team Ops

Houston Marriott - Atrium Hospitality; Houston (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

Paid time off

Wellness programs

Job summary

Houston Marriott in Houston, TX seeks a Front Desk Leader to guide the front desk team and deliver a warm, seamless guest experience. You will respond to guest needs with empathy and professionalism, supporting revenue goals through efficient operations.

Ideal candidates bring strong customer service, hospitality background, and a readiness to lead across shifts. A high school diploma and a valid driver's license are required; technology aptitude is essential to coordinate tasks and guest data.

Qualifications

• Customer service experience is essential.
• Hospitality background helps with rhythm of hotel life.
• High school diploma or equivalent provides leadership foundation.
• Valid driver’s license is needed for occasional guest transport.
• Comfort with technology to manage guest information and scheduling.
• Physical ability to lift 50 lbs and stay active.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following safety procedures.

Skills

Customer service

Hospitality knowledge

Technology savvy

Leadership potential

Team leadership

Safety awareness

Education

High school diploma or equivalent

Job description

Houston Marriott in Houston, TX seeks a Front Desk Leader to guide the front desk team and deliver a warm, seamless guest experience. You will respond to guest needs with empathy and professionalism, supporting revenue goals through efficient operations.

Ideal candidates bring strong customer service, hospitality background, and a readiness to lead across shifts. A high school diploma and a valid driver's license are required; technology aptitude is essential to coordinate tasks and guest data.