Guest Experience Leader - Front Desk Supervisor

Tharaldson Hospitality; Cypress (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Benefits: medical, vision, dental, 401

Paid vacation

Job summary

Homewood Suites by Hilton Cypress is seeking a Front Desk Supervisor to oversee front desk operations in Cypress, CA. This full-time role supports the General Manager and ensures a warm, efficient guest experience at a busy hotel.

The ideal candidate has 0–1+ year of customer service, can handle confidential information, and can supervise 1–5 front desk staff. A 1-year certificate or related experience is preferred, with comprehensive benefits and competitive pay.

Qualifications

• 0–1+ year of customer service experience.
• Ability to handle confidential information with integrity.
• Takes calls and routes messages accurately.
• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training.

Responsibilities

• Performs Guest Service Agent duties as scheduled by Management.
• Provides training including safety training to front office staff.
• Assists in scheduling front desk personnel within budget guidelines.
• Maintains accurate records (cash flow sheet, registrations, payments, reservations).
• Directs front desk operations in absence of General Manager.

Skills

Customer service

Guest service

Communication

Integrity

Education

One-year certificate / college program

Tools

Reservation systems

Job description

Homewood Suites by Hilton Cypress is seeking a Front Desk Supervisor to oversee front desk operations in Cypress, CA. This full-time role supports the General Manager and ensures a warm, efficient guest experience at a busy hotel.

The ideal candidate has 0–1+ year of customer service, can handle confidential information, and can supervise 1–5 front desk staff. A 1-year certificate or related experience is preferred, with comprehensive benefits and competitive pay.