Front Office Supervisor: Guest Experience Leader

Matrix Hotels; City of Schenectady (NY); On-site; USD 21,593 - 30,754; Full time

Job summary

Homewood Suites by Hilton in Schenectady, NY is seeking a motivated Front Office Supervisor to lead the front desk team, ensuring smooth operations and outstanding guest satisfaction. You will serve as a role model, coach staff, and maximize department performance.

The ideal candidate has 1+ year of supervisory front desk experience, strong leadership, and a customer-centric mindset. Must be able to work flexible hours including weekends in a hotel setting.

Qualifications

• Minimum 1 year of experience in a similar role.
• High school diploma or equivalent; hospitality degree is a plus.
• Excellent interpersonal and communication skills with a customer-centric approach.

Responsibilities

• Supervise front desk staff and shift operations.
• Ensure accurate cash handling and deposits.
• Maintain Hilton standards and training compliance.
• Schedule front desk staff based on occupancy forecasts.
• Foster a teamwork-driven work environment.
• Handle guest inquiries and resolve issues professionally.

Skills

Customer service

Team leadership

Front desk software

Communication skills

Problem solving

Shift scheduling

Flexibility

Education

High school diploma

Hospitality degree (plus)

Tools

Hilton systems

Job description

Homewood Suites by Hilton in Schenectady, NY is seeking a motivated Front Office Supervisor to lead the front desk team, ensuring smooth operations and outstanding guest satisfaction. You will serve as a role model, coach staff, and maximize department performance.

The ideal candidate has 1+ year of supervisory front desk experience, strong leadership, and a customer-centric mindset. Must be able to work flexible hours including weekends in a hotel setting.