Front Desk Supervisor

Tharaldson Hospitality; Cypress (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Benefits: medical, vision, dental, 401

Paid vacation

Job summary

Homewood Suites by Hilton Cypress is seeking a Front Desk Supervisor to oversee front desk operations in Cypress, CA. This full-time role supports the General Manager and ensures a warm, efficient guest experience at a busy hotel.

The ideal candidate has 0–1+ year of customer service, can handle confidential information, and can supervise 1–5 front desk staff. A 1-year certificate or related experience is preferred, with comprehensive benefits and competitive pay.

Qualifications

• 0–1+ year of customer service experience.
• Ability to handle confidential information with integrity.
• Takes calls and routes messages accurately.
• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training.

Responsibilities

• Performs Guest Service Agent duties as scheduled by Management.
• Provides training including safety training to front office staff.
• Assists in scheduling front desk personnel within budget guidelines.
• Maintains accurate records (cash flow sheet, registrations, payments, reservations).
• Directs front desk operations in absence of General Manager.

Skills

Customer service

Guest service

Communication

Integrity

Education

One-year certificate / college program

Tools

Reservation systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Full Time Clerical Cypress Homewood Suites, Cypress, CA, US

Front Desk Supervisor

Homewood Suites by Hilton Cypress

Wage: $20.00/hr

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Front Desk Supervisor!

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)* based on employment status
• Paid vacation

SUMMARY

Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

ESSENTIAL JOB FUNCTIONS

• Performs functions of Guest Service Agent as scheduled by Management
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

What we are looking for:

• 0 - 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience