Guest Experience Leader | Front Desk Operations

Hyatt Hotels Corporation; Princeton (NJ); Presencial; USD 70.000 - 75.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation seeks a Guest Service Manager to lead front desk operations at a Hyatt property location. You will coach team members and ensure guest interactions are welcoming, efficient, and solution oriented in a fast paced hospitality environment.

Responsibilities include overseeing check-ins/outs, reservations, and guest accounts, resolving concerns promptly, maintaining brand standards, and coordinating with housekeeping and engineering.

Formación

• Previous front desk or hotel operations leadership experience required.
• Strong communication, service, and problem solving skills.
• Professional, reliable, and able to lead by example.
• Organized and comfortable managing multiple priorities.
• Confident working with hotel systems and guest service processes.
• Passionate about hospitality and creating memorable experiences.
• Flexible to work any days of the week, including holidays and weekends.

Responsabilidades

• Manage daily front desk operations and team performance
• Train, coach, and support guest service representatives and supervisors
• Oversee check ins, check outs, reservations, and guest account handling
• Resolve guest concerns quickly and professionally
• Ensure front desk procedures and brand standards are followed
• Communicate effectively with housekeeping, engineering, and leadership
• Monitor staffing needs, scheduling, and daily workflow
• Maintain accurate logs, reports, and financial documentation
• Support a welcoming, service oriented environment for guests and staff

Conocimientos

Front desk leadership

Communication skills

Problem solving

Reliability

Organization

Hotel systems

Descripción del empleo

Hyatt Hotels Corporation seeks a Guest Service Manager to lead front desk operations at a Hyatt property location. You will coach team members and ensure guest interactions are welcoming, efficient, and solution oriented in a fast paced hospitality environment.

Responsibilities include overseeing check-ins/outs, reservations, and guest accounts, resolving concerns promptly, maintaining brand standards, and coordinating with housekeeping and engineering.