Guest Experience Assistant Manager - Rooms & Front Office

Hyatt; Indiana (PA); On-site; USD 52,000 - 60,000; Full time

Job summary

Hyatt is seeking an Assistant Manager - Guest Experiences to support the Guest Experience Manager in everyday operations of the Rooms Division. The role focuses on delivering exceptional guest service and maintaining Hyatt’s brand standards.

You will lead with strong communication and customer relations skills, ensuring seamless front desk and guest services while meeting the needs of employees, guests, and owners.

Qualifications

• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
• Well developed communication and customer relations skills.

Responsibilities

• Assist the Guest Experience Manager in managing the day-to-day operation of the Rooms Division.
• Assist with the efficient running of the department in line with Hyatt International's corporate strategies and brand standards, meeting employee, guest and owner expectations.

Skills

Front Office / Guest Relations

Communication

Customer relations

Job description

Hyatt is seeking an Assistant Manager - Guest Experiences to support the Guest Experience Manager in everyday operations of the Rooms Division. The role focuses on delivering exceptional guest service and maintaining Hyatt’s brand standards.

You will lead with strong communication and customer relations skills, ensuring seamless front desk and guest services while meeting the needs of employees, guests, and owners.