Front Office Leader: Guest Experience & Operations

Hyatt Hotels Corporation; Salt Lake City (UT); Sur place; USD 83 000 - 88 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation in Utah seeks a Front Office Manager to lead the front desk operations, supervise staff, and ensure smooth inter-department communications to deliver seamless guest experiences. This role reports to the Rooms Director and requires strong leadership, budgeting, and staff training to uphold Hyatt Service Standards and drive guest satisfaction.

Responsibilities include developing schedules, managing cash handling, coaching employees, resolving guest requests, and

Qualifications

• 4+ years of progressive hotel Rooms Management experience
• Proficient in Microsoft Word and Excel
• Strong written and verbal English communication
• Hotel/Hospitality degree is an asset

Responsabilités

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Connaissances

Front Office

Team Leadership

Budgeting

Customer Service

Cash Handling

English Proficiency

Communication Skills

Staff Training

Formation

Hotel/Hospitality degree

Outils

Microsoft Word

Excel

Description du poste

Hyatt Hotels Corporation in Utah seeks a Front Office Manager to lead the front desk operations, supervise staff, and ensure smooth inter-department communications to deliver seamless guest experiences. This role reports to the Rooms Director and requires strong leadership, budgeting, and staff training to uphold Hyatt Service Standards and drive guest satisfaction.

Responsibilities include developing schedules, managing cash handling, coaching employees, resolving guest requests, and